Documentation center for Safety 360 Elite Modules, Downloads & Assets.
Guide to Tickets
This information guide will assist the user with logging, managing and viewing Tickets on Safety 360 Elite.
Any user on Safety 360 Elite can log a Ticket, even from the Mobile App – as long as you are logged in.
Tickets are used to help us improve your experience on Safety 360 Elite.
The Ticket process on Safety 360 Elite comprises of the following steps:
You can find Tickets on the Left Navigation Pane, under the Account tab as shown below.
The Ticket Dashboard is summarized as follows:
Here you can submit a new ticket.
Here you can see a list of all the tickets raised by the company.
Here you can have a look at the tickets you logged. You can have a look at Open Tickets, Testing and Tickets that is still open
Creating and Submitting a new Ticket
On your system navigate to “Tickets” as shown below and select “Submit Ticket”
Types of Tickets
Select the Type tab to select the type of Ticket you are creating.
By selecting the “Type” tab, you can select from a drop-down menu, the Type of “Ticket” you are creating.
The following is a breakdown of Ticket Types on Safety 360 Elite.
Select the priority tab to select the priority of your Ticket.
By selecting the “Priority” tab, you can select from a drop-down menu, how urgent the “Ticket” is that you are logging.
The priority that you selected might change after Ticket has been reviewed by Development Team.
Select the Feature tab to select the area of the system you are giving feedback for.
You can use the drop-down menu to select the area you are referencing. Here you will find a list of all Safety 360 Elite features.
You can use the search function to find the feature.
In the “Summary” tab you must add a description of the Ticket you are logging.
In the Summary tab, give as much detail relating to the Ticket as possible.
Hyperlinks, URL’s and screenshots (displaying the URL) help us find and solve the problems faster.
Select the “Add file” tab to import any additional information.
You can use the Add file area to import any additional information; Screenshots etc.
Png/jpeg/pdf/doc/xls/mp4. Most file types as accepted.
Summary of your Ticket.
Once the ticket is created, a unique Ticket number is generated. The detail of your Ticket will be summarised on the Ticket Dashboard.
You can submit additional comments or information by selecting “Post Comment” You can also close the ticket and submit a reason for doing so.
You can use the “My Tickets” tab to view all Tickets you have created.
My Tickets List
Here you can see a list of all “Your” Tickets. You can make use of the filters to easily find your Tickets.
Clicking on the different tabs “Open” “Testing” or “Closed Tickets” will filter your tickets.
My “Test” ticket is lying in the “Open Ticket” folder.
As soon as the developers work on it, it will move to the “Testing” tab and it will move to “Closed” once the ticket is resolved.
The “All Tickets” tab will show all the tickets generated by your company. It is advised to check this list first, before logging a new ticket to reduce duplication.
All Tickets List
Here you can see a list of all the “Company Tickets” and you can filter the Tickets.
“All tickets” are visible to Control users only:
Clicking on the different tabs “Open”, “Testing” or “Closed Tickets” will filter your tickets.
My “Test” ticket is lying in the “Open Ticket” folder. As soon as the developers work on it, it will move to the “Testing” tab and it will move to “Closed” once the ticket is resolved.
Tickets enables you to log requests/questions/suggestions/bugs encountered on the system. We use these to continually update Safety 360 Elite to enhance your user experience.
Real time data for real time decisions.